Resoling your hiking boots

You’ve scaled plenty of peaks with your hiking boots, you’ve broken them in and they’re nice and comfy. You take good care of them, but the sole may still start to come off after a few years. That’s no reason to buy new boots, though! We’ll happily resole them for you, sending them back to the supplier and coordinating the resoling process.

To get started, bring your freshly cleaned shoes into one of our stores. Please don’t oil or wax your hiking boots. Our customer service experts would be happy to advise you on the repairs that can be done to your model. You can also request a quote if you’re thinking that you might prefer to just buy a new pair. To do this, we’ll need to send your shoes off.

How it works: resoling your hiking boots

Here’s what happens after you’ve been to see our customer service team:

1. If you agree to our repair proposal, we’ll take down your details and send your hiking boots to the relevant supplier. The price depends on whether the boots are crampon-compliant or not.

2. Your hiking boots have now made it to our workshop or the supplier, and are being repaired. This takes around 15 working days.

3. We’ll let you know as soon as your boots are ready to be picked up in store.

With this service, you’ll be able to set off on your next outdoor adventure in two to three weeks. Your comfy, broken-in shoes will keep you sure-footed on your hikes – and, incidentally, we offer this same service for climbing shoes, too.

Are repairs necessary? How to test your soles

Use the chopstick test to check the state of your shoe’s sole. Grab a chopstick or pen and carefully push it into the side of your sole. If the area remains dented or you can even see a crack, it’s time to get your soles checked and, if necessary, have them repaired.

It’s clear that you need a new sole if the tread has worn down. But it’s not just frequent use that puts the sole through its paces: the passage of time has a part to play, too. Rubber becomes brittle as the years go on, regardless of whether you hike all the time or very rarely. Ideally, store your hiking boots in a cool, dry, dark place to protect the material and delay the need for repairs.