Discover discounted items in the outlet now!To the outlet

FAQ

Do you have questions about the online shop, or do want to know more about delivery, shipping or returns? Want to find out how to redeem a gift card or how click & reserve works? Looking for information on payment methods and labels? Here you’ll find answers to important questions on the online shop.

Can’t find the answer to your question here? Our customer service will be happy to help you.

  • Free shipping from CHF 99

    (With the TransaCard always free of charge)

  • Secure payment with Twint, Visa and more
  • 14 days cancellation right